Terms & conditions

1. Supplier identification

le-petit-jardin.com is a web site operated by le petit jardin

Our main trading address is 14-16 Chapel Place, Royal Tunbridge Wells, Kent, TN1 1YQ

Our VAT number is GB 826 202554

2. Ordering via our web site

2.1 Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we send the acknowledgement of order. We will send you a confirmation by email. We will process your payment immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  • (a) where goods are not available;
  • (b) where we cannot obtain authorisation for your payment;
  • (c) if there has been a pricing or product description error; or
  • (d) if you do not meet any eligibility criteria set out in our terms and conditions.

We will send you an email when we despatch your order.

2.2. Pricing

All retail prices include VAT at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

If the goods are to be despatched overseas we will invoice the goods exclusive of VAT. You will be responsible for the payment of local taxes and charges.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

2.3. Payment

We accept Credit Card, Debit Card payments via Cardsave. Cards we accept: MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB

The goods will not be delivered until the funds that have been paid have cleared in full.

2.4 Credit card security

All credit card details are handled on our behalf by Barclaycard Merchant Services. Your details will be encrypted by industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

2.5 Right to cancel

2.5.1 Selling regulations

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; this includes furniture orders as these are manufactured on demand.

2.5.2 If you wish to cancel your order:

  • (a) you can notify us by email to webmaster@le-petit-jardin.com before we have dispatched the goods to you; or
  • (b) where goods have already been dispatched to you, by returning goods to us in accordance with the following points:

Goods you have ordered online from our stock range can be returned to us at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required, provided the goods are in fully resaleable condition. We will consider the overall condition of the product being returned when making a refund.

2.5.3 Exclusions to returning goods

The rights to return the goods to us as referred to will not apply in the following circumstances:

  • In the event that the product has been used;
  • If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount;
  • Where the goods have been ordered as a special order product, or modified in any way at the customers request. Please note that this includes furniture orders as these are manufactured on demand.

The provisions of this clause does not affect your statutory rights.

Where goods have been damaged in transit you must record any damage to the package on the driver’s consignment sheet when the parcel is delivered. You must then notify us within 48 hours of receipt giving a clear description of the damage that has occurred to the goods to webmaster@le-petit-jardin.com.

3. Privacy Policy & Cookies

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

3.1 Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

3.2 Cookies & monitoring

A cookie is a small text file that is stored on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about cookies can be found here.

We may monitor traffic to our site and collect the following information:

  • the IP address of your computer;
  • the referring website from which you have got to our website from.

The reasons for this are:

  • to make ongoing improvements to our website based on this data;
  • to see our most popular sources of business;
  • disclosure of personal data.

We may disclose your personal data:

  • if we sell our business;
  • to agents and service providers;
  • in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

3.3 Customer privacy rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or process about you.

4. Notices

All notices you send us must be sent to the contact details on this site . We may give notice to you at either the email or postal address you provide to us when making a purchase. In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

5. Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.